Link about the mix up as to who the customer is

http://daringfireball.net/

John Gruber posts a link to a ZD net story in which a telco claims to be Apple's biggest customer in Australia. What about the person left holding the phone?   Reminds me of healthcare, when the employers act like the customers of the insurance companies, instead of the insured patient.  Things aren't going to get better until such confusion is cleared up, in either case.